FAQS

HOW DO I KNOW MY ORDER IS CONFIRMED?
After an order has been made, it is reviewed and fulfilled. The order is confirmed once you receive a shipping confirmation email. 
WHEN WILL I RECEIVE MY ORDER?
Orders are processed Monday – Friday and shipped within 3-7 business days. Excluding weekends and major holidays.
Once your order is shipped, you will receive a shipping confirmation email with your tracking information. Allow 24-48 business hours for your tracking information to update with an estimated delivery date.
I USED THE INCORRECT ADDRESS. HOW CAN I UPDATE IT?
Address updates can be requested within 24 hours after placing the order. Please review your information before you checkout.
IF AN ITEM IS SOLD OUT, WILL IT BE AVAILABLE AGAIN?
Our site displays real time-inventory. If an item is no longer available on our website, it is unfortunately sold out. Some items will allow for an email update when they will be re-stocked.
I RECEIVED A DAMAGED PRODUCT, WHAT SHOULD I DO?
Please contact us within 24-48 hours after receiving your order. Please provide detailed images of the product(s) in question along with the order number.
DO YOU OFFER GIFT RECEIPTS OR GIFT CARDS?
We do not offer gift receipts or gift cards.
HOW CAN I CANCEL MY ORDER?
Please contact us with your order number and email address to submit a cancellation request. 
WHY WAS MY ORDER CANCELED?
Cancellations may be due to limited stock availability or an error processing your payment.
HOW DO I KNOW IF AN ITEM WILL FIT?
Most products will specify the type of fit in the product description. Please take a look at our size guide to identify the best fit.
WHEN CAN I EXPECT A RESPONSE FROM CUSTOMER SUPPORT?
we will do our best to respond within 24-72 hours. Excluding weekends and major holidays.
CAN I RETURN MY IN STORE PURCHASE ONLINE?
If you made an in-store purchase at one of our stockists, that order must be returned where it was originally purchased from. All orders placed through our website may be returned online. 
CAN I RETURN COLLABORATION ITEMS?
All collaboration items are final sale.
CAN I RETURN AN ITEM PURCHASED ON A SALE?
All items purchased on a sale are final sale.
WHAT'S THE BEST WAY TO WASH MY CLOTHING?
For best results, wash clothing inside out on a gentle spin cycle with alike colours. Hang or flat lay to dry.